Refund policy

RETURN POLICY

We offer a 14-day return window from the date you receive your order.

To be eligible for a return, your item must be unworn, unwashed, with all original tags attached, and in its original packaging. You'll need your order number or proof of purchase.

To start a return, email us at info@scotchmonkey.com with your order number and reason for return. Do not send items back without contacting us first — unauthorized returns will not be accepted.

If your return is approved, we'll provide shipping instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

DAMAGES & DEFECTS

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@scotchmonkey.com with photos of the issue. We'll make it right — replacement or full refund at no cost to you.

EXCHANGES

We offer exchanges for a different size at no additional cost. Email info@scotchmonkey.com with your order number and the size you need. For a different design or product, return the original item and place a new order.

NON-RETURNABLE ITEMS

Sale items and gift cards are final sale and cannot be returned or refunded.

REFUNDS

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at info@scotchmonkey.com.